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Customer Service Representative APPLY NOW

St. Catharines, ON (Downtown)
18.00 cad / hour
Full time

A Customer Service Representative is responsible for handling an array of front-facing duties. Some of these tasks include interacting with customers over the phone, in person, and/or via email and social media. Throughout all of these interactions Customer Service Representatives must maintain a high level of professionalism and integrity. We are looking for a candidate who is patient, empathetic, passionately communicative and able to put themselves inside the shoes of our customers.


Responsibilities and Duties

  • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Answer and manage emails, chats, and/or interactive voice response systems
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
  • Able to generate sales leads from calls and emails
  • Ability to memorize, recall, or research answers quickly
  • Able to address returns, refunds, and shipping tracking numbers


Skills

  • Excellent at communicating over the phone and handling phone systems
  • Strong computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
  • Able to concentrate on multiple problems at once
  • Excellent time management and prioritization skills
  • Customer-focused for positive customer experience and resolution
  • Strong written communication skills


Qualifications

  • Previous experience in customer support, client services, sales, or a related field
  • High School Degree


Benefits

  • Dental Insurance
  • Medical Insurance


Why work at C6?

We are a growing and exciting company. You will never get bored.

At C6 Medical, we provide a wide range of medical supplies, facility supplies and household items to our customers throughout Canada. We are a fast-growing company seeking a highly self-motivated individual who is eager to increase and promote sales growth of our medical and facilities products. Join our team if you are interested in long-term employment where you can make a difference and grow with our company.

Each resume submitted gets individually reviewed by our team and retained in case a great opportunity opens for you to join our team.

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